The Tiraz store is dedicated to processing and shipping orders as quickly as possible, ensuring that the product reaches the customer in excellent condition.
All Tiraz store orders are processed and prepared within one business day from the date of order and payment confirmation.
Business days do not include Fridays or official public holidays. Processing times may be affected during peak seasons or periods of high demand.
Once the order is prepared and handed over to the shipping company, delivery typically takes three (3) to four (4) business days.
Therefore, the total expected timeframe from the moment of order confirmation until it reaches the customer is four (4) to five (5) business days.
Orders are delivered through approved shipping companies partnered with the Tiraz store.
After the order has been shipped, the customer may be provided with a tracking number to monitor the shipment's status, depending on the specific shipping company used.
The customer is entirely responsible for entering the shipping details correctly, including the name, mobile number, city, neighborhood, and address.
In the event of an error in the shipping details or an inability to contact the customer, the delivery of the order may be delayed. The Tiraz store bears no responsibility for delays resulting from inaccurate data.
Delivery delays may occasionally occur due to circumstances beyond the control of the Tiraz store, such as high volumes experienced by shipping companies, severe weather conditions, busy holiday seasons, public holidays, or unforeseen operational emergencies.
Should a delay occur, the Tiraz team will work diligently to track the order with the shipping company and assist the customer as much as possible until the shipment arrives safely.
Upon receiving the order, we highly advise the customer to inspect the integrity of both the packaging and the product itself.
If there is obvious damage to the shipment or if an incorrect product was received, the customer must contact Tiraz customer service as soon as possible, providing the order number along with photos that clearly show the condition of the item.
